Latest from the blog

What a good coach does

I’ve shared these principles, created by Ira Chaleff, with many of the people I meet who are interested in hiring a coach – it’s a wonderful guideline to help choose the right person to work with:

A good coach has to be able to do the following for clients:

1) Rapport

Your coach must be able to perceive and appreciate the strengths, talents and unique gifts you bring to your job. Only when appreciation and trust exists will you be able to accept coaching. Otherwise you will naturally respond defensively.

2) Observation

An effective coach is a keen observer. Keen as in HAWK EYED. The coach observes every gesture, tone, hesitation, choice of words, body language, motion, innuendo, tactic, decision. A coaching session is not a casual “Let’s get together and talk.” It is closer to getting an MRI in which you are being observed from every angle. You should be somewhat startled by how much your coach learns about you in a very short time.

3) Feedback

Change requires mechanisms for accurately perceiving the existing state of affairs so you know what needs to be changed . A strong coach will tell you clearly and precisely what he or she perceives about your behaviors and their effects on others. The coach will choose one or two high-payback behaviors to focus on and not overwhelm you with a stream of observations undifferentiated in importance.

4) Choice

A skillful coach will articulate the consequences of your current behaviors – the price you are paying for these and the price you are likely to pay in the future. He or she will encourage you to weigh the costs and benefits of your current behaviors and decide if you want to change these. The coach will respect you making a conscious choice to live with the behaviors or work to change them, but will not allow you to simply use the old behaviors by reason of habit.

5) Options

An effective coach will help you generate options for different behaviors that would be more productive. The coach will pay attention to which option interests you and encourage you to try that option first as, whether or not it is his or her first choice, you are more likely to stick with it over the long run.

6) Practice

A hands-on coach will have you practice new behaviors or difficult conversations before you engage in them. Action plans, strategies, role plays, all have their place in preparing you to do your best in each situation.

7) Debrief

Learning from doing is significantly enhanced by “After Action Reviews” or debriefs. A results-oriented coach will examine with you what went well, what did not, and what are the take away lessons for the future.

8) Reinforcement

A supportive coach will stay alert for instances in which you are using the new behaviors well and will validate these. Perfection is not a realistic goal, but continuous improvement is. Shining a spotlight on an instance of improved behavior helps you use it as a model for future behavior.

9) Problem solving

As knowledge of you and your objectives and/or business grows, a trusted coach becomes a thinking partner. Effective coaches are adept at posing the right questions to help you examine issues from new and often deeper perspectives. Dialogue about problems often leads to detection of the unseen pitfalls or unrecognized potential in situations.

10) Transformation

At the highest level, once the issues that precipitated the need or desire for coaching have been addressed, coach-client relations may evolve into forums for transformation. Coaching sessions become a conversation to help you explore your deeper values and find and express your unique voice.

Selecting a coach

When choosing a coach, it’s great to get some referrals, but they are not as important as what you experience in your initial encounter.

Coaching is a cumulative process. You and your coach will go over the same or similar ground several times while working together. Each time you build on previous progress..

But even at the first meeting when you discuss your interests with a potential coach, you should be able to experience the process begin. If you feel you are being seen in fresh and perceptive ways, if you feel appreciated rather than threatened, if you are given feedback which smacks of honesty and options for proceeding which seem workable, you have probably found a good coach with whom to work. At that point my advice is simple – get to work! © Ira Chaleff 2004.

Leave a comment

Main Fields

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>